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Job Description:

To actively promote the services and facilities of Holiday Inn – Al Barsha to guests, visitors and suppliers of the Hotel.

• Assist kitchen staff in replenishing buffet items

• Record order of guest following departmental policies and sequence of service

• Greet guests upon arrival at the outlet and assist in seating in accordance with departmental standards and sequence of service

• Take guest’s beverage order, utilizing suggestive selling techniques, when specified on function requirements

• Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards

• Open and serve wine /champagne bottles in front of the guest in accordance to the standard

• Make all varieties of coffee in accordance to the hotel standards

• Serve all food courses and non-alcoholic beverage items to guest in accordance with departmental standards and functions requirement

• Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whenever time of day. Promote positive guest relations at all time

• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry

• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction

• Clear each course following procedures laid down in departmental procedures

• Monitor and maintain cleanliness and working conditions of departmental equipment, supplies and work areas

• Answer outlet’s phone within 3 rings, using correct salutations and telephone etiquette

• Perform the duties corresponding to the station or area where she/he is assigned by the supervisor, as per the departmental standards, policies and procedures

• To constantly showcase a positive and "can do" attitude to both internal and external customers

• To communicate to both internal and external customers in a polite, courteous and constructive manner